The Engage Group was asked to redesign the Defenders of Wildlife’s Adoption Center. The online adoption center redesign goals were to include an exceptionally clear buying process, increase adoptions, improve both credibility and brand through design, and launch in time for a strong year-end fundraising effort.
In the past, the online adoption center, while it worked well, was not responsive and therefore could not easily capitalize on the ever-growing trend of donor transactions on mobile and tablet devices. The Engage Group redesigned and implemented responsive design best practices to create a seamless and quick adoption process for all users across all platforms (desktop, tablet, mobile).
The redesign included large images and compelling storytelling copy to connect users with the animals they are adopting. The content of the online adoption center website leveraged the passion of Defenders of Wildlife’s constituents and prospective donors. The redesign incorporated a new navigation algorithm to make it easier for users to find what they are looking for by viewing the adoption options by price and animal in a grid or list view. The adoption center also incorporated social media shares on the main adoption page, individual animal adoption pages, adoption thank you pages and thank you emails to encourage donors to share their Defenders of Wildlife adoption with their social networks.
The old adoption center was built on outdated code, which made it difficult to update — including adding new animals for adoption and new premiums. The new designed utilized the latest versions of HTML & CSS coding to make it easier for the Defenders staff to update when new products are added.
Defenders of Wildlife launched their new and improved online adoption center on schedule, well in advance of the end-of-year donation crunch. The new adoption center’s results were evaluated and a comparison was made to the previous year for total revenue and average gift.
For year-end, 19,867 animals were adopted by 12,598 donors raising a 7.24% increase in revenue over the previous year. The average gift increased 8.38%. Of the 12,598 donors, 28% of them were new donors to the organization!